OnCore Accounts & Support

OnCore LogoAll clinical trials being serviced by a CTSU will be managed in OnCore, an enterprise Clinical Trials Management System. OnCore allows for automated standard interfaces with MiChart, which helps reduce duplicate data entry and integrates clinical research billing for increased efficiency and accuracy. OnCore provides complete subject and financial management for all clinical trials at Michigan Medicine.  

Access to OnCore

In order to receive access to OnCore, you must submit an account request form. If you need clarification as to what role to submit a request for, click here. After you have submitted your request and it is approved by your CTSU Lead Administrator, you will receive information regarding required in-person and online MLearning training specific to your role. Once you have completed all training, you will receive your OnCore account information within 24 business hours.

This form may also be used to request deactivation of contact records and end-user accounts, and also a way to include a stop date for all Protocol Assignments. Account deactivation should be requested as soon as you no longer require access to the OnCore production environment. Requesting deactivation may be performed by the end-user or an authorizing approver.  

Button to request or deactivate OnCore account

OnCore Support

Need assistance with OnCore? Use these three steps.

  1. Start by using self-help resources available:
    • OnCore training materials – videos available through MLearning
    • OnCore Learning Portal  – a training environment accessed by logging in to OnCore 
    • OnCore Tutor Archive – a repository of the TUTOR newsletter which highlights upcoming training opportunities, Work Guide & Tip Sheet updates, OnCore system updates, end-user questions, and more. 
    • CTSO Tip Sheets – quick reference guides that assist study teams with their clinical trial workflow
    • CTSO Work Guides – thorough step-by-step guides that assist study teams with their clinical trial workflow
    • Contact an OnCore Super User (below) or speak with other OnCore users
       
  2. Contact the OnCore Application Support Team (OAST) by submitting a ticket with the HITS Clinical Support Service Desk. CLICK HERE to Submit a Request for Help (include “OnCore” in the Summary) or call 734-936-8000 (Option #2)
     
  3. HITS will forward the ticket to the OnCore Application Support Team who will help you resolve OnCore task-related questions and custom reporting requests. Tickets are viewed by OAST on a regular basis.

Button to view the TUTOR Archive          Button to view OnCore Tip Sheets           Button to access work guides

OnCore Super Users

OnCore Super Users are Administrators, Project Managers, Study Coordinators, and Finance Staff across the Medical School who provide OnCore assistance to our clinical trials research teams. Super Users take on additional duties to ensure migrations, configuration updates, upgrades, and long-term use of OnCore in their department is successful. Super Users provide peer-level application and change management support for their colleagues in order to enhance the successful implementation and adoption of OnCore. Interested in becoming a Super User? Fill out the Volunteer Form!

Contact your Super User

CTSU Administrator

Tracey Naylor, Phone: (734) 998-9979, Behavior, Function, Pain CTSU & Children's

Portfolio Manager

Susan Blackburn, Phone: (734) 764-4846, susablac@med.umich.edu, Pager: 32131, Heart, Vessel, Blood CTSU

Ranae Hoeft, Phone: (734) 647-8922, hoeftr@umich.edu, Behavior, Function & Pain and Children's CTSU

Elizabeth Wu, Phone: (734) 764-4048, elizwu@med.umich.edu, Ambulatory & Chronic Disease CTSU

Study Coordinator

Lynn Bischoff, Phone: (734) 615-5939, lloisros@med.umich.edu, Hematology/Oncology

Andy Brosius, Phone: (734) 764-9692, abrosius@umich.edu, Children's CTSU

Jaimee Gauthier, Phone: (734) 647-0050, jaimeeg@med.umich.edu, Orthopedic Surgery

Lindsay Godsey, Phone: (734) 936-9798, godseyli@med.umich.edu, Ophthalmology

Rachael Gravelle, Phone: (734) 764-9306, gravelle@med.umich.edu, Pediatric Hematology/Oncology

Jamie Guyot, Phone: (734) 936-4817, jamieann@med.umich.edu, Neurology 

Reema Kadri, Phone: (734) 998-7120, rkadri@med.umich.edu, Behavior, Function & Pain CTSU

Dawn Kruse, Phone: (734) 615-3266, dmkruse@med.umich.edu, Peds Pulmonary

Joyee Lau, Phone: (734) 764-7897, laujo@umich.edu, Int Med-Gastroenterology

Angela Lyden, Phone: (734) 232-0484, alyden@med.umich.edu, Behavior, Function & Pain CTSU

Beatriz Mitrzyk, Phone: (734) 763-5150, bmitrzyk@umich.edu, Pharmacy

Norman Olbrich, Phone: (734) 936-1432, onorman@umich.edu, Acute, Critical Care, Surgery & Transplant

Bethany Ruffino, Phone: (734) 763-8076, bruffino@med.umich.edu, Dermatology

Jordyn Sessel, Phone: (734) 615-0934, jsessel@umich.edu, Orthopedic Surgery

Cindy Smith, Phone: (734) 615-0590, csmithw@med.umich.edu, Peds Cardiology

Shu-Te Tsai, Phone: (734) 763-2964, shute@med.umich.edu, Oncology CTSU

Sarah Volk, Phone: (734) 936-5704, stomanic@umich.edu, Int Med-Gastroenterology

CTSU Finance

Jim Dickelman, jdklmn@med.umich.edu, Acute, Critical Care, Surgery, Transplant CTSU

Shelly Glorioso, Phone: (734) 763-0320, glorioso@med.umich.edu, Children's CTSU

Amy Oliver, Phone: (734) 998-9993, amyjo@med.umich.edu, Ambulatory & Chronic Disease CTSU

CRAO

Kristen Matta, Phone: (734) 998-6567, kmatta@med.umich.edu, Clinical Research Billing Unit

Sadeepa Munasinghesmunasin@med.umich.edu, Clinical Research Billing Unit

Anne Przykucki, Phone: (734) 998-7165, aprzykuc@med.umich.edu, Clinical Research Billing Unit

Timothy Van Dijktimvdijk@med.umich.edu, Clinical Research Billing Unit

Sarah Weathers, Phone: (734) 998-6567, skweathe@umich.edu, Clinical Research Billing Unit

Questions?

Contact us here to submit a Request for Help (include “OnCore” in the Summary) or call 734-936-8000 (Option #2).

MBNI Building, 205 Zina Pitcher Place, Ann Arbor, MI 48105

A list of CTSO-CTSU contacts are available in the Personnel Directory.