Studies Impacted by COVID-19 - OnCore User Updates

March 20, 2020

Due to COVID-19, the Clinical Trials Support Office has worked across business partners to ensure uninterrupted support to research study work conducted at University of Michigan. The following resources have been developed to support this work:

How to Get Help

  • ServiceNow ticket is submitted to OnCore CTMS team for PI or non-study coordinator access needing limited study coordinator duties
    • PREFERRED METHOD:  ServiceNow - Submit a Ticket (level 2 login) - include, "OnCore" in the subject line
    • ServiceNow phone #: 734-936-8000 (Option 2) - ask service desk include "OnCore" in the subject line
  • For studies in the Oncology Clinical Trials Support Unit, please reach out to the Oncology CTSU at